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Vendor Agreement & Frequently Asked Questions

VENDOR AGREEMENT

     Who can set up a store on POMP USA?

     Is there a charge or membership fee to set up a store?

     How much does POMP USA charge for listings?

     What fees does POMP USA charge?

     What are my requirements as a seller?

     Will I have a "shop" area on Pomp USA or are products from different vendors but same categories listed all together?

     Will I be responsible for updating stock quantity?

     Will Pomp USA run sales for stores?

     Does Pomp USA have shipping policies/expectations?

 

GETTING VERIFIED

     How do I get verified?

     Who is ID.me?

     What information do I need to submit to get verified?

     How does ID.Me protect my information?

 

PROBIHITED ITEMS

FEES & PAYMENT POLICY

     Types of Fees

     Currency Conversion

     Fee Avoidance

     Paying your POMP USA Bill

     Taxes

 

     

     

 

VENDOR AGREEMENT

 

Who can set up a store on POMP USA? Anyone who is a Service Member, First Responder, Veteran, or an immediate family member of a service member or veteran can open a store on POMP USA. We have two means of verification:

1) Automated via ID.me through their Troop ID & Responder ID (more info on ID.me below).

2) Email us at info@PompUSA.org for more information

 

 

Who can shop on POMP USAAnyone. Buyers do not have to be affiliated with the military or law enforcement community to shop on POMP USA. We have a grateful nation who wants to support the men, women, and the families of those who volunteered to serve our nation.

 

 

Is there a charge or membership fee to set up a store? No listing fee and no membership fees. Starting a store is completely free.

 

 

How much does POMP USA charge for listings? Zero. Listings are unlimited and free.

 

 

What fees does POMP USA charge? We have 3 packages of service: The Enlisted Package; The NCO Package; The Officer Package. For all 3 packages PayPal charges merchant processing fees of 2.9% plus $0.30 per transaction.

 

1) The Enlisted Package: POMP USA earns 3% of sales. As a merchant you get:

     A) Personal URL

     B) Free web hosting

     C) SSL certificates for security & privacy

     D) All technical upgrades for your store

This is great value for the new e-commerce seller. You may have a great product and want to start selling without all the costs of starting your own website. 

 

2) The NCO Package: POMP USA earns 9% of sales. As a merchant you get:

     A) Everything in The Enlisted Package

     B) Premier product placement

     C) Search Engine Optimization (SEO) for store and every product.

     D) Free store set-up (up to 40 products)

This is for the business who knows how to execute. The free store set up saves you time uploading your inventory, the SEO package saves you hundreds of dollars immediately and on-going, and the premier product placement ensures your products get seen.

 

3) The Officer Package: POMP USA earns 17% of sales. As a merchant you get:

     A) Everything in The NCO Package

     B) Marketing efforts - a combination of digital marketing to include social media, on-sight marketing, email marketing, and search engine marketing (SEM). Yes, if you have a hot product that sells then we use our money to pay for Search Engine Ads like Google Adwords.

     C) Discount codes - we will set up discount codes for your store to help in advertising. For example, we may create a POMP10 discount code for the weekend and let our network know about the sale. This discount comes out of our 17% commission.

This is for business set to grow and you need a staff. We are here to drive traffic to your store and the fact that we use our own money for your marketing efforts is unheard of today. This is an extreme amount of value with no upfront costs where we align our interests with yours.

 

 

What are my requirements as a seller? While we do not make anything mandatory, what you can do to help get more sales is to tell people about your store. Tell friends & family to check out your store, add a link to your POMP USA store on your social media & website, and follow and share POMP USA social media stories.

*POMP USA works well when we are all working together. Adding a link on your current website to your POMP USA store significantly helps SEO to your POMP USA store. This is how the search engines work. The more backlinks to POMP USA the more credible your POMP USA store is viewed by search engines. Telling people about your POMP USA store not only helps you, but every other store on POMP USA. If you sell apparel then some of your clients may be looking for home decor items one day and that helps those Patriotic Owned Businesses. Just as the jewelry designer shares her POMP USA store with her clients who may be looking for apparel as well.

 

 

Will I have a "shop" area on Pomp USA or are products from different vendors but same categories listed all together? Shop Owners have their own shop on POMP USA.  Products will be in the categories shop owners choose. A customer can find products by either browsing through the categories or searching the vendor list and clicking on a specific store. Shop Owners dictate price, shipping policy, etcetera.

 

 

Will I be responsible for updating stock quantity? Shop owners are responsible for their shop on POMP USA. We have tools on POMP USA to help; for example, when a shop owner inputs 25 for ‘Stock quantity’ and an item sells, the system will automatically show 24 items on hand.

 

 

Will Pomp USA run sales for stores? Only for The Officer Package. Shop owners run their own sales. We have tools to allow you to discount a price for a select time period, but this is your store.

 

 

Does Pomp USA have shipping policies/expectations? Shop owners determine their own shipping prices & policies. They could say an item arrives in 6 months for $1000, probably won’t be very effective, but it is their choice. When shop owners click on the manage shipping tab they choose from a flat rate option, a USPS option, or upload a CSV file for their shipping rates based on product weight and sender’s ZIP code. This allows vendors to handle shipping through their preferred carrier.

 

For more in depth please see Shipping.

 

 

 

 

GETTING VERIFIED

 

How do I get verifiedDuring the process of setting up a store a potential vendor will be redirected to ID.me and enter some personal information into their verification system and if successfully verified the customer will return to POMP USA. 

 

Who is ID.meID.me is one of two companies selected by the federal government to allow users to verify who they are online. For more information please visit. www.id.me

 

What information do I need to submit to get verifiedTo get verified through ID.me you will need to provide one of the following:

 

  • USAA membership- USAA allows their members to use their memberships to verify their military service affiliation.

 

  • Military Service Record- You have can choose this option if you a.) served Active Duty and b.) any date of your Active Duty service date falls AFTER 9/30/1985.

 

  •  .mil Email – Active Duty, Inactive Reserves or National Guard may verify their military service with their .mil address.

 

  •  Uploading Military Documents- You may upload any of the following documents for verification; DD214, LES, NGB-22, or active duty ERB/ORB. You can request a DD 214 if you are not able to use any of the other verification methods or cannot obtain your military documents.

 

 

For more detailed information on ID.me’s verification methods please visit, https://www.id.me/how-it-works/faq

 

 

How does ID.Me protect my informationID.me’s security is stronger than many financial institutions with the use of AES-256-bit encryption and RSA 2018-bit encryption.

 

To feel confident that your sensitive information is safe with ID.me, please visit their Security and Privacy Section on their frequently asked questions page. https://www.id.me/how-it-works/faq

 

 

*If ID.me is not working or applicable for you then please email info@PompUSA.org for other ways to get verified.

 

 

 

PROHIBITED ITEMS

What products or services are prohibited on POMP USA? Use common sense. Don’t try to sell anything illegal or inappropriate. Below is a list of some prohibited items, we don’t want to have to keep expanding this list so as a rule of thumb please just set up a store and sell items that you would find in a normal mall in America.

 

  • Adult sex/fetishes items
  • Cell phone (wireless) service contracts
  • Counterfeit currency and stamps
  • Credit cards
  • Drugs and drug paraphernalia
  • Government documents, IDs, and licenses
  • Government, transit, and shipping-related items – examples include airplane operations manuals, subway employee uniforms, and U.S. Postal Service (USPS) mailbags
  • Hazardous, restricted, or regulated materials – examples include batteries, fireworks, and refrigerants
  • Human remains and body parts
  • Importation of goods into the US – examples include CDs intended only for distribution in a certain country
  • Items encouraging illegal activity – examples include an eBook describing how to create methamphetamine
  • Lottery tickets
  • Mailing lists and personal information
  • Manufacturers' coupons
  • Medical drugs, devices, and healthcare – examples include prescription drugs, contact lenses, pacemakers, and surgical instruments
  • Offensive material – examples include ethnically or racially offensive material and Nazi memorabilia
  • Prescription drugs
  • Prohibited services
  • Recalled items

 

 

 

 

FEES & PAYMENT POLICY

This Fees & Payments Policy explains your fees and taxes and how to pay them.  This policy is a part of our Terms of Service (POMP USA’s Rules of Engagement). By opening a POMP USA shop, you’re agreeing to this policy and our Terms of Use.

 

 

 

1. Types of Fees: sellers may be required to pay the following types of fees:

 

 

a)  Listing Fees.  Nope, there are none.

 

 

b)  Transaction Fees.  Our transaction fees are transparent and show up on every receipt so both the vendor and buyer know exactly how much goes to each party.  POMP USA earns 3% commission of the sales price. If you sell from the US or Canada, the transaction fee will not apply to the shipping cost, sales tax, Goods and Services Tax, or Harmonized Sales Tax, unless you have included those charges in your listing price. If you sell from anywhere other than the US and Canada, the transaction fee will apply to the listing price (which should include any applicable taxes), but will not apply to the shipping cost. See the Taxes section below for more information about whether or not you are required to include applicable taxes in your listing prices.

 

 

c)  Payment Processing Fees.  PayPal charges 2.9% plus $0.30 per transaction. This fee is assessed on the total amount of the sale, including tax and shipping. Unlike other fees, the payment processing fee is deducted from the transaction amount as the funds become available for deposit. Payment processing fees will be reflected in your Account Dashboard.

 

 

 

d)  Advertising Fees.  Nope, there are no advertising fees; however, we offer 3 levels of service as stated above with varying commission rates.

 

 

 

e)  Shipping Fees.  Shipping fees are determined by the shop owners. We strongly recommend a shop owner inputs the tracking number for the customer when the product is shipped.

 

 

 

f)  Digital VAT (Value-Added Tax) Fees.  On January 1, 2015, new regulations took effect on the sale of digital items delivered via automatic download to buyers in the EU.

 

 

The new regulations state that businesses selling digital goods and delivering them by automatic download to customers in European Union countries will be required to collect and pay VAT based on the VAT rates of the country where the customer is located—not on the rates of the country where the business is located.

 

 

Under European Union law, when you sell a digital item that is downloaded automatically to a buyer living in the EU, VAT (a value-added tax) must be collected based upon the rate that is charged in the country where the buyer is located. To make this convenient for you, POMP USA will automatically increase the amount charged to the buyer of the digital item to collect the correct amount of VAT, and POMP USA will remit the VAT to the tax authorities. The amount will depend on the buyer’s country of residence.

 

Important legal note: Solely for VAT purposes, when you sell a digital item to an EU buyer, you are legally supplying the item to POMP USA. POMP USA will then supply the digital item to the buyer, and the buyer will be treated as a consumer.

 

 

 

2. Currency Conversion

 

All fees that appear on your POMP USA bill are in US Dollars. If you list items in a currency other than US Dollars, your item price will be converted to US Dollars solely for purposes of calculating the transaction fee.

 

 

To avoid incurring foreign exchange charges, POMP USA recommends you list your items in the same currency as your bank account. Buyers will see the items in the currency of their choosing. If you decide to list in a currency other than that of your bank account, you will be charged 2.5% over the current market rate to send funds to your bank account. Currency conversion is handled automatically by our payment processing service.

 

 

 

3. Fee Avoidance: any action by a seller to avoid paying a commission is considered fee avoidance and is prohibited by POMP USA without written authorization from POMP USA. This includes, for example, encouraging buyers to purchase an item through another venue. POMP USA earns less than other marketplaces because we want to add value to our customers, both vendors and buyers.  We expect customers to respect POMP USA in the same, fair manner.  The price stated in each listing description must be an accurate representation of the sale. Sellers may not charge excessive shipping fees with an extremely low sales price to avoid paying the full 3% commission. Sellers may not alter the item's price after a sale for the purpose of avoiding transaction fees, misrepresent the item’s location, or use another user's account without permission.

 

 

 

 

4. Paying your POMP USA Bill: nope, there is no bill. Did you ever input credit card information or bank information for us to draft from? No. This is another example of how POMP USA is different. We believe in providing value to our customers and only expect our commission on sales.  Other marketplaces sell you on hope, but are over saturated and nickel & dime vendors just getting started. At POMP USA our interests are aligned.

 

 

 

 

5. Taxes: Vendors are responsible for collecting and paying any taxes associated with using and making sales through POMP USA.

 

If you sell physical goods on POMP USA and reside in the US or Canada, you have the option of either including applicable taxes in your listing prices, or excluding applicable taxes from your listing prices and then using our sales tax tool to calculate the tax owed on each sale.

 

If you sell physical goods on POMP USA and reside outside of the US and Canada, you need to include all applicable taxes in your listing prices.

 

POMP USA’s commission does not include any withholding taxes that might apply in your home country. You may not deduct any applicable withholding taxes from that amount.

 

 

 

 

 FAQ

 

 

Profile  *All information in this section is optional. 

 

About You  

 

Tell Your Story: This is your opportunity to highlight yourself and inform your customers who you are. We believe consumers want to know who they are supporting even more than the product description. This description will show up at every product page. Make it unique, add pictures by copying your favorite image (Control + C) then pasting (Control + V).  Add a video with the Insert, Media tab.

 

 

Company Details *All information in this section is optional.

 

Shop Title – This section allows you to change the name of your store.

Company Logo - We recommend a JPEG or PNG image. Customers can view your logo and shop title on every product page:

Patriotic Online Marketplace

SOLD BYPatriotic Online Marketplace0 / 5

 

 

 Company Banner.  Think of this as a banner on Facebook. When a customer visits a store they will see this banner on top of the page and is a way for shop owners to personalize their store.

 

City – All the location parameters are to allow customers to be able to search for you by location.

 

State - All the location parameters are to allow customers to be able to search for you by location.

 

Zip Code - All the location parameters are to allow customers to be able to search for you by location.

 

Country – Country is important if you start selling internationally because of tariffs/taxes.

 

Contact Number – Optional. This is to allow a customer to call you to discuss customization for products.

 

Are you going on vacation? – This is how you temporary close your shop. If you select ‘Yes’ the ‘Add to Cart’ button will be disabled.

 

Shipping and Return Policy – Shop owners determine shipping policies and are responsible for shipping their items to customers. If there are issues we recommend the customer and seller work it out through the 'contact us' button; however, the customer has the right to request a refund through PayPal. PayPal has an adjudication process, which they will request the tracking number for the shipment.

 

 

Show Advanced Options *All information in this section is optional.

 

Video Thumbnail. Thumbnails are mini movie posters. When your thumbnail looks great, your video will get a lot more views. Essentially, this is an image you have altered to make more attractive. Please reference the link on YouTube to increase your thumbnail effectiveness. https://www.youtube.com/watch?v=Pc86-37pe8o

 

  • You do not need to upload all three different video formats. We recommend just one. We just wanted to give you options.

Company Video Embed URL (Add/Edit your Embed code). Videos can be a powerful method of communicating with your customers.  If you have a video on YouTube then just copy the link and put it here. This video shows up on your store page and POMP USA has a dedicated section for customers to find you by your videos.

•  You do not need to upload all three different video formats. We recommend just one. We just wanted to give you options.

 

Company Video MP4. Videos can be a powerful method of communicating with your customers.  If you have a saved video in your files, then just upload the video here.

•  You do not need to upload all three different video formats. We recommend just one. We just wanted to give you options.

 

 

Company Video OGG - Videos can be a powerful method of communicating with your customers.  If you have a saved video in your files, then just upload the video here.

•  You do not need to upload all three different video formats. We recommend just one. We just wanted to give you options.

 

 

Meta Keywords – Meta keywords are a specific type of meta tag that appear in the HTML code of a webpage and help tell search engines what the topic of the page is about. We recommend 3 – 7 words. For example, Veteran, Owned, Business, Patriotic, Marketplace, Awesome

 

 

Meta Description - A compelling meta description could entice searchers to click through to your site from a search engine.

 

 

 

 

 

Inventory 

 

Add Products

 

 Let's Get Started Page

 

Product Type: Please choose either, "Product to be shipped" or "Product to be downloaded".

If you are a non-profit or a company wanting to advertise your product or service and have POMP USA's approval, but do not expect to take payment through POMP USA then please select "Product to be shipped".  You will enter a 'Price' of zero for your product listing.  An example of these exceptions are:

     1)  Non-profits wanting to get free advertisment; POMP USA verifies all non-profits through a charity verifier for their rating on transparency and overhead expense.

     2)  Companies whose services require licenses that POMP USA does not carry; an example is a financial services company.  POMP USA cannot complete the transaction because we do not carry the required licenses.

     3)  Companies whose services are local.  If you want to advertise your business for a specific geographic locale then that is fine, too. Just let us know.  We are building the geographic search for a local business search and expect a more robust feauture by the summer.  Get ahead and start your store, the only thing we request is a link to POMP USA on your website so we can cross promote.  

 

 

 

Does your product have options to choose from such as color, size, or material?  We are asking if you have customizable features so you can input those items first. If you select 'No', but then realize you do have customizable features then no worries. You can still add those features later.  Just go through the rest of the input process and 'Save' your work, once you are done you can go to the 'Inventory' page and 'Edit' your product.  After you select 'Edit' you will be taken to a page where you can upload more images or add a custom feature.  Select, "Add New Feature" and input your information.

 

 

Get Paid

Update Your PayPal Info. You may be asking yourself if you need a PayPal account to sell on POMP USA…Yes.  PayPal is currently the only payment processor on POMP USA and the only way for a buyer to pay you. Buyers do not need a PayPal account and can pay using either their PayPal account or a major credit/debit card. For more information on PayPal please visit: https://www.paypal.com/us/webapps/mpp/getting-started/get-account/overview

 

 

 

Shipping

 

You determine your own shipping prices & policies. You could say an item arrives in 6 months for $1000, probably won’t be very effective, but it is your choice. When you will click on the manage shipping tab you can choose from a flat rate option, a USPS option, or you may upload a CSV file for your table rates based on product weight and sender’s ZIP code. A CSV file is basically an excel file and we have an example file to download.  This allows vendors to handle shipping through their preferred carrier.  Features of POMP USA Marketplace Table Rate Shipping

 

  • Seller can add shipping rates using CSV import for table rates.
  • Shipping will be calculated based on ZIP and weight.
  • Shipping cost will be calculated as per the seller or vendor.
  • Seller can confirm the order and can set the tracking ID for the order.
  • Shipping rates will populate based on CSV during checkout.
  • Seller can add Invoice & Packing slip address, VAT, TAX information.
  • Ability to download Invoice & Shipping slip easily.

 

A recommendation is to set up a business account with your preferred carrier so you can enjoy the features of printing a label and scheduling package up.

 

 

 

 

 

 

When a buyer places an order of seller’s product, the buyer can see their Table Rate Shipping under shipping methods like this screenshot.

 

 

Buyer can see selected shipping method under Order Review.

 

 

 

 

Note:

Table Rate Shipping will be calculated according to seller’s product weight and seller origin address.

 

 

Seller Order Confirmation

When the order is placed, the seller can see the order under “My Order History” as per the image below.

 

 

 

 

 

How do I add a blog to POMP USA?

 

1)     Login

 

2)     At your Account Dashboard, on the right column, please select, “Add New Post”.

 

3)     Add “Title”, “Content”, and “Tags”.  *Meta tags are snippets of text that describe a page’s content. The meta tags do not appear on the page itself, but only in the page’s code and are little content descriptors to help tell search engines what a web page is about.

 

4)     Scroll up and click “Continue”.

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